Privacy Policy


This privacy statement from Reefer Van Network (“we,” “us,” or “our”) outlines the methods and reasons behind our collection, storage, use, and sharing of your information when you engage with our services (“Services”). This includes instances when you:

  • Navigate to our website at or any related site that directs to this privacy statement.
  • Interact with us through various means, such as sales, marketing, or events.

Reading this privacy statement will clarify your privacy rights and options. Should our policies and practices not align with your views, we advise refraining from using our Services. For any further inquiries or concerns, feel free to reach out to us at


This summary elucidates the primary aspects of our privacy policy, providing insights into the more detailed sections accessible via links or the table of contents.

Types of Personal Information We Handle
We handle personal information when you browse, use, or navigate our Services, tailored by your interactions, choices, and the features you employ. Discover the intricacies of the personal information you share with us.

Sensitive Personal Information
Sensitive personal information is not within our scope of processing.

Third-Party Information Sources
Information may be sourced from public databases, marketing alliances, social platforms, and external sources. Uncover specifics on the information we collect from these sources.

Our Information Processing Practices
We aim to deliver, enhance, and manage our Services, ensure communication, security, fraud prevention, and legal compliance through our information processing. Processing occurs only under valid legal bases, with consent for specific purposes. Dive deeper into our information processing methods.

Disclosure of Personal Information
Under certain conditions, we share information with specific third parties. Explore the scenarios and parties involved in such disclosures.

Information Security Measures
We implement organizational and technical strategies to safeguard your personal information. Despite our efforts, the inherent risks of internet transmission and storage technologies mean we cannot guarantee absolute security against unauthorized breaches. Learn about our commitment to keeping your information secure.

Your Privacy Rights
Your location may afford you specific rights over your personal information, depending on the applicable privacy laws. Delve into the details of your privacy rights.

Exercising Your Rights
Submitting a data subject access request or contacting us directly represents the most straightforward method to exercise your rights. We adhere to applicable data protection laws in addressing your requests.

For a thorough understanding of our practices regarding collected information, please review the full privacy notice.

Content Overview:

  1. Types of Information We Collect
  2. Our Information Processing Methods
  3. Disclosure of Your Personal Information
  4. Usage of Cookies and Tracking Technologies
  5. Retention Period for Your Information
  6. Measures to Safeguard Your Information
  7. Collection of Information from Minors
  8. Your Rights Regarding Privacy
  9. Do-Not-Track Feature Settings
  10. Privacy Rights for U.S. Residents
  11. Updates to This Privacy Notice
  12. Contacting Us About This Notice
  13. Managing, Updating, or Deleting Your Collected Data

1. Types of Information We Collect

We gather personal information you willingly share with us, such as when you show interest in our company, products, and Services, engage in activities using our Services, or reach out to us for any reason.

Details You Provide: The personal data we collect from you varies based on how you interact with us and our Services, your selections, and the products and features you utilize. The types of personal information we may gather include:

  • Names
  • Phone numbers
  • Email addresses
  • Postal addresses
  • Usernames
  • Passwords
  • Preferences for communication
  • Data for verification or contact
  • Addresses for billing

We refrain from handling sensitive personal data.

It is your responsibility to ensure that the personal information you provide is accurate, complete, and kept up-to-date.

Automatically Gathered Information

Our Services automatically capture specific data as you browse, utilize, or navigate through them. This automatically collected information might not directly disclose who you are (such as your name or contact details) but can include details about your device and usage patterns, for example, your IP address, the type of browser and device you’re using, your operating system, your language settings, the URLs you came from, the name of your device, your country and location, and how you use our Services, among other technical data. This information is crucial for the secure and efficient operation of our Services, as well as for our internal analytics and reporting.

We, like many companies, also gather data via cookies and similar tracking technologies.

Types of Information Collected Automatically:

Log and Usage Information: Our servers automatically document service-related, diagnostic, usage, and performance data when you access or use our Services. This log information may encompass your IP address, details about your device, browser type and settings, your service interaction data (like usage dates/times, the pages and files you view, your search queries, and other actions you undertake within the Services), and device event data (such as system activity, error reports, and hardware settings).

Device Information: We collect details about the device you use to access the Services, which may include your IP address (or a proxy server’s), identification numbers for your device and applications, your location, browser type, hardware model, your Internet service provider or mobile network, operating system, and system configuration data.

Location Data: We gather data about your device’s location, which can be precise or general. The extent of location data we collect depends on your device’s type and settings. We might use GPS and other technologies to acquire geolocation data that pinpoints your current location (based on your IP address). You have the option to prevent us from collecting this information by denying access to the data or disabling your device’s Location setting. Opting out, however, may restrict your ability to use specific features of the Services.

2. Our Information Processing Methods 

We utilize your personal information for a range of purposes, tailored by your interactions with our Services, including:

  • Providing and Enhancing Service Delivery: Your information may be used to offer and improve the services you’ve requested.
  • Handling Inquiries and Support Requests: We utilize your information to address your questions and resolve any issues you encounter with our services.
  • Sending Administrative Updates: Information processing includes sending you updates about our services and products, modifications to our terms and policies, and other pertinent communications.
  • Order Management: Your data is used to manage and process your orders, payments, returns, and exchanges via the Services.
  • Facilitating User Communications: If you opt for services that enable communication with other users, we will process your information accordingly.
  • Gathering Feedback: We may use your information to request your feedback and discuss your use of our Services.
  • Targeted Advertising: We aim to provide personalized content and advertisements by processing your information based on your interests and location.
  • Sharing Testimonials: Testimonials displayed on our Services may include your personal information.
  • Ensuring Service Security: Your information is processed to enhance the security of our Services, including measures for fraud monitoring and prevention.
  • Service and Product Improvement: We believe it’s essential to process your information to track usage trends, assess our marketing campaigns’ effectiveness, and enhance our Services, products, and your overall experience.
  • Analyzing Usage Trends: We analyze how you use our Services to improve them continuously.
  • Marketing Effectiveness: Your information helps us tailor marketing and promotional campaigns that best suit your interests.

3. Disclosure of Your Personal Information

We might share your personal details with a variety of third-party entities — vendors, consultants, and service providers — who assist us by performing tasks on our behalf. These entities need access to your information to execute their services efficiently. We share personal information with the following types of third parties:

  • Advertising Networks
  • Cloud Services
  • Communication and Collaboration Platforms
  • Data Analysis Services
  • Data Storage Providers
  • Payment Processing Services
  • Performance Monitoring Applications
  • Retargeting Platforms
  • Sales and Marketing Solutions
  • Social Media Platforms
  • Testing Services
  • User Registration and Authentication Services
  • Web Hosting Providers

Additionally, there are specific scenarios where we might need to share your personal information:

  • Business Reorganizations: In events like mergers, asset sales, financing, or acquisition of our business in part or whole to another company, your information may be part of the transferred assets.
  • Usage of Google Analytics: Your information might be shared with Google Analytics for tracking and analysis purposes. You can opt-out of Google Analytics tracking across all services by visiting For Google’s privacy practices, refer to the Google Privacy & Terms webpage.
  • Google Maps Platform APIs: For services requiring location-specific information, we may share details with Google Maps Platform APIs (e.g., Google Maps API, Places API), including your location, IP address, visit frequency, personal identifiers (email, phone number, name), among others. We cache your location data on your device, with consent revocation options available through our contact details provided in this document. Google Maps Platform APIs may use cookies and other technologies on your devices. If you’re in the European Economic Area or the United Kingdom, review our Cookie Notice for more information.
  • Affiliates: Your information could be shared within our affiliate network, ensuring they adhere to this privacy notice. Affiliates include our parent company, subsidiaries, joint venture partners, or any under our common control.
  • Business Partners: To provide specific products, services, or promotions, we may share your information with business partners.

4. Usage of Cookies and Tracking Technologies

We employ cookies and similar technologies like web beacons and pixels for accessing or storing information. Details on the use of such technologies and how to opt out of certain cookies are provided in our Cookie Policy.

5. Retention Period for Your Information

Your personal information is retained only for the necessary duration to fulfill the purposes outlined in this privacy policy, unless a longer retention term is mandated or allowed by law (for instance, for tax, accounting, or other statutory requirements). None of the purposes mentioned herein will lead us to hold your personal information for more than one year.

Should there be no continuing legitimate business necessity to process your personal information, we will delete or anonymize it. If deletion or anonymization is not feasible (for example, if your personal information has been stored in backup systems), we will securely store your personal information and segregate it from any further processing until deletion can be achieved.

6. Measures to Safeguard Your Information

To protect the personal information we process, we have put in place suitable technical and organizational measures. However, no method of transmission over the internet or electronic storage is entirely secure, so we cannot guarantee absolute security against the possibility of hacking, cybercrime, or unauthorized access by third parties. We strive to protect your personal information, but sending personal information to and from our Services is at your own risk, and we recommend using a secure environment for accessing our Services.

7. Collection of Information from Minors

We do not intentionally collect data from or market to individuals under 18 years of age. By using the Services, you confirm that you are over 18 or that you are the parent or guardian consenting on behalf of a minor under 18. If we discover that we have collected personal information from users under 18 without verification of parental consent, we will deactivate the account and take steps to remove such information from our databases promptly. If you are aware of any information we might have collected from minors under 18, please contact us at

8. Your Rights Regarding Privacy

If you have given consent for us to process your personal information, you may withdraw that consent at any time by reaching out to us using the contact information provided in this document. Withdrawing consent will not affect the legality of processing carried out before the withdrawal, nor will it affect processing based on lawful processing grounds other than consent.

For managing cookies and similar technologies, browsers typically accept cookies by default but allow you to reject or delete them. Choosing to disable cookies may impact certain features or services of our Services.

For inquiries or feedback concerning your privacy rights, you can email us at

9. Not-Track Feature Settings

Many web browsers and some mobile operating systems include a Do-Not-Track (DNT) feature that you can activate to indicate your preference not to have your online browsing activities monitored or collected. Currently, there is no consistent technology standard for recognizing and implementing DNT signals. Consequently, we do not act on DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard is developed and adopted in the future, we will update you on our practices regarding that standard in a revised version of this privacy notice.

10. Privacy Rights for U.S. Residents

We’ve gathered specific categories of personal information over the last year:

  • Identifiers: This includes real names, aliases, postal addresses, phone numbers, unique personal identifiers, online identifiers, IP addresses, email addresses, and account names. (Collected)
  • Personal Information (California Customer Records Statute): Names, contact details, education, employment history, and financial data. (Collected)
  • Protected Classification Characteristics: Information such as gender and date of birth as protected under state or federal laws. (Collected)
  • Commercial Information: Includes details of transactions, purchase history, and financial transactions. (Not Collected)
  • Biometric Information: Data like fingerprints and voiceprints. (Not Collected)
  • Internet or Similar Network Activity: Records of browsing and search history, online behaviors, and interactions with various digital platforms. (Not Collected)
  • Geolocation Data: Physical location of devices. (Collected)
  • Sensory Data: Includes images and recordings from audio, video, or calls related to our business activities. (Not Collected)
  • Professional or Employment Information: Work-related information provided for business services or job applications. (Not Collected)
  • Educational Information: Academic records and directory information. (Not Collected)
  • Inferences: Profiles or summaries created from collected personal information to understand preferences and traits. (Not Collected)
  • Sensitive Personal Information: (Not Collected)

Retention and Use of Collected Information:
The personal information we’ve collected is used and stored as necessary for providing our Services, or as specified:

  • Categories A, B, C, and G: Retained for 1 year.

Additional personal information may be collected through direct interactions, customer support engagements, participation in surveys or contests, and inquiries about our Services.

Usage and Disclosure of Personal Information:
For an in-depth understanding of how we utilize your personal information, refer to the “Our Information Processing Methods” section. Personal information is collected and shared primarily through:

  • Targeting cookies/Marketing cookies
  • Social media cookies

Sharing Information with Third Parties:
Your personal information may be shared with our service providers based on written agreements, ensuring confidentiality and integrity. For more details on this sharing, see “Disclosure of Your Personal Information”

Your personal information might be used for our business needs, like research and development, which is not considered selling your information. In the last year, we have not sold or otherwise disclosed personal information to third parties for business or commercial purposes. The types of third parties with whom we’ve shared information for these purposes are detailed in the previously mentioned section.

California Residents

California Civil Code Section 1798.83 “Shine The Light” Law:
California residents are granted the right, once annually and without charge, to request information regarding the disclosure of their personal information to third parties for direct marketing purposes within the preceding calendar year. If you’re a resident of California seeking to utilize this right, please forward your request in writing using the contact details listed below.

For those under 18 residing in California with a registered account, you can request the removal of unwanted publicly posted data on our Services. Reach out with your account’s email address and a declaration of your California residency. We’ll work to ensure the data isn’t publicly visible on our Services, though complete removal from all systems might not be achievable.

CCPA Privacy Notice for California Residents
This notice specifically caters to California residents under the CCPA, outlining defined rights regarding personal information management.

Definition of a Resident:

  • Individuals in California for reasons beyond a temporary or transitory purpose
  • Californian domiciles outside the state temporarily or transitorily
  • Others are considered “non-residents.”
  • As a resident, specific rights and responsibilities about your personal information apply to you.

Your Personal Data Rights:

  • Right to Request Data Deletion: You can request the deletion of your personal information, which we’ll honor unless legal exceptions apply.
  • Right to be Informed (Request to Know): You may inquire about the personal information we collect, use, sell, share, or disclose, including the categories and purposes of such activities and the specifics of the personal information we’ve collected about you.
  • Right to Non-Discrimination: Exercising your privacy rights will not result in discrimination from us.
  • Right to Limit Use and Disclosure of Sensitive Personal Information: We do not process sensitive personal information of consumers.

Verification Process:
Upon your request, we’ll verify your identity to ensure the security and privacy of your information. This may involve matching provided information with our records or using previously provided communication methods. If necessary, we may request additional information solely for verification purposes, which will be deleted post-verification.

Other Privacy Rights:

  • Object to the processing of your personal information.
  • Request correction of incorrect or irrelevant personal data or restrict its processing.
  • Designate an authorized agent for CCPA requests, subject to proof of authorization.
  • Opt out from future selling or sharing of your personal information to third parties. We’ll respond to such requests promptly, within 15 days.

To exercise your rights, contact us via a data subject access request, email at, or the contact details provided. If you have concerns about how we manage your data, we’re here to address them.

Colorado Residents

Under the Colorado Privacy Act (CPA), residents have specific rights regarding their personal data. These include:

  • The right to know if personal data about you is being processed.
  • The right to access your personal data.
  • The right to correct inaccuracies in your personal data.
  • The right to have your personal data deleted.
  • The right to receive a copy of your personal data shared with us.
  • The right to opt out of personal data processing for targeted advertising, data sales, or profiling with significant effects.

To exercise these rights, please contact us at or submit a data subject access request. Should we not act on your request, you can appeal by emailing Within 45 days, we’ll respond in writing to your appeal, explaining our actions or inactions.

Connecticut Residents

For those in Connecticut, under the Connecticut Data Privacy Act (CTDPA), you have rights similar to those outlined for Colorado residents, including:

  • Information on personal data processing.
  • Access to your personal data.
  • Correction of inaccuracies in your personal data.
  • Deletion of your personal data.
  • A copy of your shared personal data.
  • Opt-out rights for certain types of personal data processing.

Exercise these rights by emailing or through a data subject access request. If your request is declined, you may appeal by contacting the provided email. We will notify you of our decision regarding the appeal within 60 days.

Utah Residents

Under the Utah Consumer Privacy Act (UCPA), Utah residents are entitled to:

  • Know if their personal data is being processed.
  • Access their personal data.
  • Request the deletion of their personal data.
  • Receive a copy of personal data they have shared with us.
  • Opt out of personal data processing for targeted advertising or sales.

To action these rights, reach out to us at or submit a data subject access request.

Virginia Residents

Under the Virginia Consumer Data Protection Act (VCDPA):

  • A “Consumer” is defined as an individual residing in Virginia, engaging in activities purely within a personal or household capacity, excluding actions taken in a commercial or employment context.
  • “Personal Data” encompasses any data that can be directly or indirectly associated with a recognizable individual, excluding anonymized or publicly available data.
  • The “Sale of Personal Data” refers to the exchange of personal data for financial gain.

If you’re recognized as a “consumer” under these definitions, specific rights and responsibilities concerning your personal data apply to you.

Your Personal Data Rights:

  • The right to know if we’re processing your personal data.
  • The right to access your personal data.
  • The right to correct inaccuracies in your personal data.
  • The right to have your personal data deleted.
  • The right to receive a copy of the personal data you’ve shared with us.
  • The right to opt-out of your personal data being used for targeted advertising, sold, or used for profiling that significantly impacts you.

To Exercise Your VCDPA Rights:
Please reach out via email at or submit a data subject access request.

If Using an Authorized Agent:
Should an authorized agent represent you, we reserve the right to deny requests lacking valid authorization proof.

Verification Process:
We may ask for additional details to verify your identity and fulfill your request. This includes instances where requests are made through an authorized agent.

Upon receiving your request, we aim to respond promptly, no later than 45 days from receipt. This period may extend by an additional 45 days if necessary, for which you’ll be informed.

Right to Appeal:
Should we not act on your request, we’ll communicate our reasons. You can appeal this decision by contacting us at We’ll review your appeal and respond within 60 days, detailing our actions or inactions. Denied appeals can be taken up with the Attorney General for further complaint.

11. Updates to This Privacy Notice

We reserve the right to modify this privacy notice periodically. Any changes will be signaled by a revised “Revised” date, and the new notice terms will take effect once posted. Should there be significant alterations to our privacy practices, we’ll inform you either through a conspicuous notice on our site or by direct communication. Regular review of this notice is recommended to stay informed about how we safeguard your data.

12. Contacting Us About This Notice

For any questions about this notice, reach out via email at, or you can mail us at:

Reefer Van Network
6825 Jimmy Carter Blvd suite 1570 a, Norcross, GA 30071, USA
Norcross, GA 30071
United States

13. Managing, Updating, or Deleting Your Collected Data

Depending on your country’s laws, you might be entitled to access, correct, or delete the personal information we hold about you. To initiate a review, correction, or deletion of your personal data, please complete and submit a data subject access request.